FAQ

FAQ

ABOUT THE COMPANY

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1.
About Target Insurance?

Target Insurance Company, Limited (“Target Insurance”), a wholly-owned subsidiary of Target Insurance (Holdings) Limited (“Target Holdings”), was incorporated in 1977. Target Holdings is the first local insurance company successfully listed on the Main Board of Hong Kong Stock Exchange since 15 January 2015 (Stock Code: 6161). As one of the largest motor insurance companies in Hong Kong, Target Insurance is a trusted partner to the transportation industry and provides high quality and professional insurance services to our customers.

 

With the focus on motor insurance, Target Insurance ranked first in terms of motor insurance gross premium income in 2010, and has maintained the top three ranking consecutively. Target Insurance distinguished itself and earned customers' confidence with its convenient and speedy claims procedures, highly efficient and advanced insurance information system, as well as its experienced and professional team in the competitive motor insurance market. Target Insurance was honored to receive the “Best Loved Motor Insurance Brands Awards” of “Best Loved Brands Awards” by RoadShow in 2015 and 2016 respectively.

 

We have successfully developed new general insurance products in 2017; provide an all-rounded, professional and quality general insurance products and services to local enterprises and individual clients. Target Insurance recruited a team of top-tier experienced professionals from international insurance companies, in order to diversify its general insurance products and enhance its professionalism. We embrace new challenges in the future and target to be the most preferred local general insurance company in Hong Kong.

2.
How to contact us?

Registered Office: 5/F, Low Block, Grand Millennium Plaza, No. 181 Queen's Road Central, Hong Kong

Email:cs.motor@6161.com.hk

Telephone: 2926 2926

Fax: 3585 6028
WhatsApp: 9616 1098

WeChat: 9616 1098

IA LEVY

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1.
Who is Insurance Authority (IA)?

The IA is a regulatory body independent of the Government and the industry. Empowered by the Insurance Ordinance (Cap. 41), the IA's principal function is to regulate and supervise the insurance industry to promote the general stability of the insurance industry and protect policy holders.

2.
What is a IA levy?

Levy is made by the Chief Executive in Council under Section 134 of Insurance Ordinance (Cap. 41). The levy will be imposed on policyholders and collected by insurers to remit to the IA.

3.
When will the Insurance (Levy) Order come into operation?

The Insurance (Levy) Order will come into operation on 1 January 2018, meaning that insurance policies that are effective on/after 1 January 2018 will be required to pay the IA levy.

4.
What is the levy rates prescribed under The Insurance (Levy) Order?

Levy payable is calculated as a percentage of premium. The levy rates prescribed under The Insurance (Levy) Order are reproduced below:

  • From 1 January 2018 till 31 March 2019 (both dates inclusive)# – Rate: 0.040% (Max. Levy*: HK$2,000.00)
  • From 1 April 2019 till 31 March 2020 (both dates inclusive)# – Rate: 0.060% (Max. Levy*: HK$3,000.00)
  • From 1 April 2020 till 31 March 2021 (both dates inclusive)# – Rate: 0.085% (Max. Levy*: HK$4,250.00)
  • From 1 April 2021 onwards (inclusive of that date)# – Rate: 0.100% (Max. Levy*: HK$5,000.00)

 

# A policy inception date, or a policy inception anniversary date (as the case may be) which marks the beginning of a policy year

* Maximum levy for specified general business

5.
What is the payment method of the IA levy?

Levy payment is to be made together with premium payment which collected by insurers to remit to the IA.

6.
Will I be charged for levy if my policy is effective from 2017 and expires in 2018 onwards?

No, the levy applies to policies in which the effective date is 1 January 2018 onwards (inclusive of that date).

Q&A ON PRIVATE CAR INSURANCE

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1.
What documents do I need to provide for buying the private vehicle insurance?
  • Proposal form
  • HKID and driving licenses of all named drivers
  • Vehicle registration document
  • Previous policy schedule or renewal notice (if applicable), such as the NCD supporting or no. of consecutive years free of accident 
  • Certificate of Incorporation if the policyholder is company
  • Motor accident report if there was any accident happened in the last 3 years
  • Policyholders that enjoy extra benefits, please provide the required supporting documents (Specific requirements please refer to webpage “fill in quote details” on 6161.com.hk )
2.
Is it a must for the motor owner to buy motor insurance?

It is legally required that every vehicles drive on the road of Hong Kong must purchase third-party liability insurance.

 

The third-party liability insurance protect the driver from bearing the legal liability arising from the accident that cause the injury or death and property damage of third-party (the maximum compensation for the injury and property damage of third party are HK$100 million and HK$2 million respectively ).

 

Apart from providing third-party liability insurance, comprehensive cover insurance include damage to your vehicle caused by fire, thief or other accidents, but with a higher corresponding premium.

 

Save as the above protections, Target Insurance also offer extra personal accident coverage for vehicle owner which means a more comprehensive protection.

 

3.
Online Purchase Procedures

4.
What are the information needed for motor insurance quotation?

 

The following information is needed for quotation 

Comprehensive

Third Party

Date of Birth

Occupation

Years of Driving experience

Year of Manufacture of the vehicle

Vehicle Make and Model

Cylinder Capacity (c.c.)

No. of consecutive years free of accident

Number of accidents or claims for the past three years

Sum Insured Value

×

 

5.
What to do after obtaining the quotation online or by telephone?

If you are satisfied with the quotation, quotation information will be sent to you by email when you click the “save quotation” button. Or continue to complete the procedure of buying insurance by selecting the policy start date (* Manual processing is required if the Policy need to take immediate effect), and then fill in the online detailed insurance information, and finally complete the payment procedure by credit card, cheque, cash, online or ATM transfers, etc., and instant access to a Cover Note.

6.
Conditions for the purchase of private vehicle insurance of Target Insurance?

I. Age / date of birth:

   Primary named driver’s aged from 20 to 70 years old

   (Premium will be adjusted for drivers under the age of 25 and with less than 2years of driving experience)

II. In the past 3 years, all drivers (including primary driver and named drivers) were never refused to be insured or the insurance were terminated halfway

III. Point deduction no more than 12 points in the past 3 years

IV. The vehicle is registered in Hong Kong

 

Target Insurance accepts the policies from the drivers who are aged from 20 to 70 years old and the premium of motor insurance will be adjusted based on the age, occupation and the number of named drivers. At the same time, we request the vehicle owner to list the information of all drivers who use the vehicle frequently, avoiding paying higher amount of excess for unnamed drivers.

We cannot cover you if you belong to the following types:

  • You have been declined when trying to renew your policy in the last 3 years. Or you have had your policy terminated in the last 3 years.
  • You've had your license suspended in the last 5 years.
  • Your vehicle is used for commercial or for rental purpose
  • Point deduction is more than 12 points
7.
What factors will affect the amount of premium?

The premium is determined according to the risk level, including the nature of occupation, driving experience and age of the policy holder. Most insurance companies will also take into account the vehicle model, year of manufacture and engine to adjust the amount of premium.

8.
Comprehensive and the third party motor insurance - Table of benefits

Table of Benefits

 

Coverage

Third Party

Comprehensive

I. Basic Coverage

  1. Own damage, fire and theft cover

×

  1. Third party bodily injury and property damage

II. Extra Benefits

  1. Personal accident protection

Medical expense and hospital cash allowance

  1. NCD protection

×

  1. Front windscreen cover

×

  1. Deduction of “General Excess”

×

  1. Claims recovery service

×

  1. New for old replacement vehicle

×

  1. Temporary substitute vehicle

Referral Service

Up to HKD6,000

  1. Free 24-hour emergency roadside repair service

Referral Service

Up to HKD2,000

  1. Free 24-hour emergency towing service

Referral Service

Up to HKD2,000

 

For full terms and conditions and exclusions, please refer to the policy document 

9.
Does Enhanced Motormech Insurance Plan has any special terms and conditions?
  • MotorMech as the Appointed Repairer
  • Member of DCH Holdings, Comprehensive Service Network
  • Enjoy Lower General Excess
  • Enjoy a free upgrade to fully synthetic engine oil for the purchase of “Regular Maintenance Package” or “Comprehensive Maintenance Package”
  • Enjoy 30% off for the purchase of Japanese Crystal 9H Car Coating Service (Original Price HK$6,800)
  • Free 10-points Safety Check Service, and special price on replacing engine oil with oil filter (The promotion period is till 30 Sep, 2017)
  • HKD200,000 Personal Accident Protection

 

Please note that under this plan, towing service should be arranged by us for the motor car to be towed to the nearest Appointed Repairer.

 

Click here for more details. 

Download Policy

Download Brochure

Q&A ON COMMERCIAL VEHICLE INSURANCE

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1.
Is it a must for the motor owner to buy Commercial Vehicle insurance?

It is legally required that every vehicle drives on the road in Hong Kong must purchase thirdparty liability insurance. The thirdparty liability insurance protects the driver from bearing the legal liability arising from the accident that causes the injury or death and property damage of thirdparty. Apart from providing third party liability insurance, comprehensive cover insurance include damage to your vehicle and accessories (if any) caused by fire, thief or other accidents.

 

Coverage

Third Party

Comprehensive

Own damage, fire and theft cover

×

Third party bodily injury and property damage

Maximum compensation for Third party Liability - Bodily injury

HK$100 million

HK$100 million

Maximum compensation for Third party Liability - Property damage 

HK$1 million

HK$1 million

 

2.
Does Target's commercial vehicle insurance scheme extend to cover the Insured's legal liability to third party arising out of the operation of accessories or any plant forming part of the vehicle?

The insured must disclose the accessories installed on the vehicle, such as crane and tailgate, to Target once the insured decides to join Target's commercial vehicle insurance scheme, Target will thereby cover the Insured's legal liability to third party arising out of the operation of these accessories.

This extension is subject to the following condition:

Limit of Liability:   HK$1,000,000 any one accident        

                             HK$1,000,000 any one period

Third Party Property Damage Excess: HK$15,000 each and every loss

For more details please view the Policy or Endorsements / Clauses.

3.
How can I purchase Target's commercial vehicle insurance scheme?

I) Instant online quotation system

II) Enquiry form - Target's customer service representatives will contact you to provide quote information as soon as possible.

III) Proposal form - You may submit it via any method as below:

    1. Take photos and send to WhatsApp 9616 1098 or WeChat 9616 1098

    2. Email to cs.motor@6161.com.hk

    3. Fax to 3585 6028

    4. Visit our office at 5/F, Low Block, Grand Millennium Plaza, No. 181 Queen's Road, Central, Hong Kong

IV) Customer Service hotline:  2926 2926

4.
What are the information needed for commercial vehicle insurance quotation?

You only need to provide the following information and your contact to obtain a preliminary quote immediately:

  • Vehicle Make and Model
  • Year of Manufacture of the vehicle
  • Tonnage
  • Type of body
  • Use of vehicle
  • No. of years free of accident
  • Accessories (If any)
  • Special Permit (If any)
  • Car owner information
5.
What are the conditions for the online purchase of commercial vehicle insurance?

I.  The applicant must be the car owner.

II.  All named drivers are aged between 25 and 65 years old#

III. Hold a valid driving licence of the specific vehicle classification with more than 2 years driving experience#

IV. Incurred no more than 9 points in Driving-offence Points System in the past 2 years

V.  No accident or claim incurred in last 3 years

VI. No licence suspended or cancelled in last 5 years

# If the driver has less than 2 years of driving experience or is aged below 25, Target will consider the application on a case-by-case basis.

6.
Will Target cover accidents in China?

Target's online insurance system only cover motor accidents occurred within the territories of the Hong Kong Special Administrative Region, please contact us on 29262926 to provide manual quotation if extend the scope of property damage protection to the territory of Guangdong Province in China.

7.
What documents do I need to provide to buy Target's commercial vehicle insurance scheme?

I.  Proposal form (Applicable to non-online applicants)

II. HKID and driving licenses of all main drivers and car owner; certificate of Incorporation if the policyholder is a company

III. Vehicle registration document and supporting documents for related permits and licenses (if applicable)

IV. Renewal notice issued by Insurer or the policy schedule of the previous year

V. Motor accident report if the proposer or the main driver has any accident happened in the last 3 years

VI. Policyholders that enjoy extra benefits, please provide the required supporting documents

8.
Does Target provide quotations for fleets?

If you want to quote more than 1 commercial vehicle, please click here to leave your contact information or contact our customer service hotline 2926 2926. Please provide detailed information and upload related documents for us to handle it quickly.

9.
What factors will affect the amount of premium?

The premium is affected by several factors, including the tonnage of the vehicle, year of manufacture, type of body and the use of the vehicle etc. Moreover, accessories and the number of claims are also the factors influencing the final premium.

POLICY MANAGEMENT

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1.
Can I cancel the policy? How?

Yes, you can. You can provide a 7-day written notice and return the original of certificate of insurance and schedule at any time to cancel the insurance. Written notice could be by fax or email.

 

We will cancel the policy as soon as possible upon receipt of your written notice, clients are required to return the original of certificate of insurance (C.I.) within 7-10 days, we will only arrange the refund after receiving the original certificate of insurance (C.I.). Target Insurance will return the premium according to the below proportion for any cancellation of policy halfway, durations less than a month will be regarded as a month. The minimum and non-refundable premium is HK$515.2.

1 month - 20% premium

2 months - 30% premium

3 months - 40% premium

4 months - 50% premium

5 months - 60% premium

6 months - 70% premium

7 or 8 months - 80% premium

More than 8 months - the total premium

 

* Please be noted that if any car accident report is filed during the insurance period, no refund of premium will be made upon cancellation of policy.

 

2.
How will I get refunds?

The time for refunds will need around 4 - 6 weeks.

 

Payment mode

Refund mode

Time required

Credit card

Premium will be refunded to the credit card account

4-6 weeks

Cheque

Refund cheque by mail

4-6 weeks

Cash

Refund cheque by mail

4-6 weeks

Bank transfer

Refund cheque by mail

4-6 weeks

3.
Can I modify my insurance information? (What information can be modified?) How?

Yes, you may call our customer service center hotline 2926 2926 during office hours which are 9 a.m. to 5:30 p.m. from Monday to Friday or send us e-mail to cs.motor@6161.com.hk

 

Written notices are required for any modifications of insurance information.

Modify insurance information

 Hotline 

 Email 

 FAX

 Submit in person

Procedures/necessary documents

Change of license plate

Inquiry

 

 

√   

CI, Vehicle registration document, handling charge is $500

Change of vehicle model

 

 

√    

CI, Vehicle registration document, handling charge is $500

Change of vehicle engine

√    

Vehicle registration document

Change of financial / banking affairs

√  

Written notice

Change of address

√    

√  

√    

Address proof or written notice

Change of the name of applicant / transfer of title

 

   

√   

CI, ID card, driver's license, fill in the application for insurance, premium margin # and $500 handling fees

Named driver

√ 

√    

ID card, driver's license, fill in the application form for insurance

Change/Transfer NCB

√    

Premium margin #

# Premium margin: If newly added named driver is the third / fourth one or young drivers under 25 years old or with less than two years of driving experience

4.
Under what circumstances Target Insurance will cancel the policy?
  •  Attempt to deceive or dishonestly defraud insurance compensation

  •  Illegally modified motor

  • The accident happened due to illegal racing

  • The filed information is incorrect/false 

5.
Can I pay the premium with my friends’, family members’ or company' credit card?

No, this would not be possible as we have great concern on identity security.  In order to protect the interests and personal information of each customer, credit card holder must be the policy holder.

At the same time, we will not accept corporate / group credit cards. Except personal credit cards, you can pay premiums by other payment methods, please refer to the payment methods page for details.

6.
What are the payment modes?

I.   Online direct payment (Master, VISA) *Except company / group credit cards

II.  Cheques by mailing

III. Pay cash or cheque at our office in person

IV. Bank transfer (ATM)

 

Name of the bank

Bank account number

Bank of China

030-557-0-0813490

Bank of Communications

027-571-0-2023775

The Hong Kong and Shanghai Banking Corporation Ltd.

085-011120-001

DBS Bank (Hong Kong) Ltd.

241-015017

Hang Seng Bank

787-226257001

 

Please visit the payment method page at http://motor.6161.com.hk/en/payment_method for payment issues.

7.
Can I pay by monthly installments?

Sorry,we believe that lump-sum payment would be more convenient and appropriate.

8.
Does Target Insurance have services of emergency roadside service or towing?

Yes, the Target Insurance will provide comprehensive policy customers with free services of emergency roadside service and towing and will be available around the clock for taking care of your security and requirement on the road. As for the third-party insurance, Target Insurance will also provide 24 hours hotline for providing agent recommendation service.(24 hours hotline:2926 2926) For more details please refer to the policy. 

 

24 hours emergency service hotline:

Target Insurance Private Car Comprehensive Insurance Plan: 2331 3982

Target x MotorMech Private Car Comprehensive Insurance Plan: 2470 3288 

9.
Can I obtain a substitute car while my car is under maintenance?

Substitute vehicle is only available to clients who have purchased comprehensive insurance plan.  In the event that your car is immobilized by an accident and needs repairs for more than 48 hours, or if it is stolen for more than 48 hours, we can arrange a substitute vehicle for you. The cost of the vehicle rental will be borne by us up to the maximum of HKD6,000 (subject to HKD1,000 per day and an excess of 20% per each rental). Please refer to the policy content for details.

10.
Whether damage to the windshields and windows can be compensated?

Yes, as long as you have purchased the company's comprehensive insurance plan (including Target x MotorMech Private Car Comprehensive Insurance Plan), damages to the windshields and windows can be compensated. In case the front windscreen of your car is broken, the replacement is covered by us up to the maximum of HKD6,000 per year, on the condition that the initial HKD500 will be borne by you per case . 

INFORMATION RELATING TO MOTOR INSURANCE

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1.
No claims discount (NCB/NCD)

NCB/NCD is no claim bonus/ no claim discount that we offer you as incentive on your renewal premium if there are no claims caused by accident on your policy in the past year of insurance.

 

No. of consecutive years free of accident  

No claim discount

First year

0%

The first year after renewal

20%

The second year after renewal

30%

The third year after renewal

40%

The fourth year after renewal

50%

The fifth year after renewal or more  

60%

 

There are different calculations of no claim discount for different type of vehicle so there is no common calculation of no claim discount. For example, no claim discount for private vehicle can be accumulated up to 60% while motorcycle and commercial vehicles can only accumulated to 30% of no claim discount.

 

No claim discount is attached to the policy holder. Thus, buyer cannot utilize your no claim discount when you sell the vehicle.  Meanwhile, even though the owner of the no claim discount is the same person, the no claim discount only applies to one vehicle.  Therefore, the owner with serval vehicles will have more than one no claim discount. Also, vehicle owner should also be aware that if he/she fails to apply transfer the no claim discount to another vehicle when the vehicle was sold, then the no claim discount will be automatically cancelled after one year. Even if there was 60% no claim discount the discount still re-count from 0%.

 

2.
What is number of consecutive years free of accident?

No. of consecutive years

free of accident

No Claims Discount

 

No. of consecutive years free of accident

 

First year

0%

 Less than 1 Year  

The first year after renewal

20%

 1 Year    

The second year after renewal

30%

 2 Years    

The third year after renewal

40%

 3 Years    

The fourth year after renewal

50%

 4 Years    

The fifth year after renewal o more

60%

 5 Years or more

Period of insurance less than 12 calendar months will not be counted as a full year’s record.

 

  • First year Insurance Purchase / Were not insured over the last 12 months  =0% NCD
  • 1st consecutive year Policy Renewal, and no accident and claims within the previous policies' period =20% NCD
  • 2nd consecutive year Policy Renewal, and no accident and claims within the previous policies' period =30% NCD
  • 3rd consecutive year Policy Renewal, and no accident and claims within the previous policies' period =40% NCD
  • 4th consecutive year Policy Renewal, and no accident and claims within the previous policies' period =50% NCD
  • 5th consecutive year Policy Renewal or above, and no accident and claims within the previous policies' period =60% NCD

 

*After you are successfully insured, Target will verify your No. of consecutive years free of accident records with your previous insurer and their reply shall prevail. 

 

Please click here to download Authorization Letter for Motor Claims Record. 

 

3.
No claim discount – Step-Back System

No claim discount will also reduce or lost. No claim discountwould be reduced when renew the insurance if there is vehicle accident report declared within the period of insurance. Assuming the no claim discount is 60%, 30% would be reduced. If there are two times or more accident claims, there would be no discount upon renewal and no claim discount would beaccumulated again.

 

Private Car 

NCD record before claim

for compensation

After deduction  

More than one claim

in the same year

60%

30%

0%

50%

20%

0%

40%

0%

0%

30%

0%

0%

20%

0%

0%

0%

0%

0%

 

Commercial Vehicle / Motor Cycle 

NCD record before claim 

for compensation

After deduction  

More than one claim 

in the same year

30%

0%

0%

20%

0%

0%

0%

0%

0%

 

No claim discount is not equal to no fault discount so that even the insurance claims involves in the accidents arising from the fault of third-party, the step-back system is still operative.

4.
What is an excess?

An excess is the amount that you must contribute towards the cost of a claim. The insurance company will pay the rest of the compensation. In the normal situation, the higher the excess you contribute, the lower the premium you pay.

 

For example, if the excess for the policy holder is HK$5,000 and the total of compensation is HK$12,000, the policy holder is necessary to afford HK$5,000 whilst the HK$7,000 will be payable by the insurance company.

 

The policy will also list different excess in details as follows:

Excess Type

Comprehensive insurance

Third-party insurance

General Damage /Own Damage

 

Unnamed Driver

Young Driver

Inexperienced Driver

Theft Loss

 

Third Party Property Damage

Parking Damage

 

 
5.
What is named driver?

The primary named driver will be the policy holder (the owner). Named drivers are those who you specified and authorized to use the insured vehicle in the policy. 

 

Target Insurance can accept up to four named drivers for each policy.  No additional premium will be charged for the first one or two named drivers, but additional premium will be charged for the second or more named drivers thereafter.

 

Among the four named drivers, additional premium will be charged for those who are under the age of 25 and with less than two years’ driving experience, handling fees will also be charged. Additional premium is determined case by case. (depending on the vehicle type, occupation, etc.)

6.
Vehicle mortgage procedure and its relation to insurance

Vehicle mortgage is to use the vehicle as collateral (both new/used vehicle can be arranged for mortgage), the agent or broker apply to the financial company or bank for borrowing, then pay back by installments.  Full value of vehicle can be mortgaged, and interests will also be reduced for early redemption. Note: Vehicle Registration Document will be kept for vehicle mortgage.

 

As for general vehicle mortgage, financial companies or bankswill require clients to purchase comprehensive insurance. If clients only want to buy third party insurance, the insurance company will suggest the client to apply to the financial company or bank, and the financial company or bank will determine by reference to the approval circumstances and requirements of the clients; insurance company can provide Cover Note for financial company or bank for approval according to the client’s requirement. Meanwhile, the insurance company also requires clients to provide name of financial company or bank for record.

 

7.
What is MIB?

MIB is the short name for Hong Kong Motor Insurance Bureau, which is responsible formanaging two funds: responsible vehicles do not have valid insurances cover or the insurance policies are invalid in a traffic accident, and victims fail to obtain compensations adjudged by the court within 28 days or the compensationsare unpaid because of the bankruptcy of the insurer.  The source of both funds is from the 3% surcharge of the auto insurance policy.

 

Hong Kong Motor Insurance Bureau has been providing compensation for the wounded during traffic accidents when drivers are not insured or missing, or relevant insurance companies are insolvent since it was founded in 1980. All insurance companies authorized to engage in mandatory auto insurance in Hong Kongshall become the member of Hong Kong Motor Insurance Bureau.

 

Ref: http://www.mibhk.com.hk/eng/

8.
Can modified vehicles be insured?

Modified vehicles involve problems in the current legislation and the performance ofthe policy contractual responsibility:

 

According to the Road Traffic (Construction and Maintenance of Vehicles) Regulation of the Transport Department, all modified vehicles should apply to the Transport Department in advance and can only run on the roads legally after the inspection is approved.  Otherwise, it will be regarded as illegal modification, which is subject to prosecutionat any time.

 

Under normal circumstances, insurance companies do not recommend or accept modified vehicles unless the modified parts are approved by law and additional functions to prevent the occurrence of accidents are added.

 

In case of undeclared modified vehicles, insurance companies may refuse compensation according to relevant provisionsthat "the applicant has failed to make full declaration of the information of the insured vehicles or has deliberately kept the information back".  Therefore, one must declare the vehicle conditions while applying for vehicle insurance and fill in the modified parts clearly for the insurance company to calculate premium and consider whether to accept the application.

9.
Will the insurance policy be valid during typhoon signal number 8 or above?

For accidents happened when driving under typhoon signal number 8, in general auto insurance, as long as the owners can prove that it is necessary to drive on the road while the accidents are taking place, for example, you have to send patients to the hospitals or on your way driving home, insurance company is responsible for compensation in accordance with the policy content. Of course, there are some commercial auto insurances will specify that typhoonsignal number 8 or above are not insured. Refer to the policy content for detailed provisions.

CLAIM

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1.
How to claim for compensation?

The procedure of claim for compensation of Target Insurance is simple: please download the form of claim for compensation online and fax to 3585 6028 and email to cs.motor@6161.com.hk or call at 2926 2926 and provide necessary proof. We are at your service 24 hours. You can also come to our registered office where the opening hours is from 9:00 a.m. to 5:30 p.m. on Monday to Friday.

 

Please complete all the blanks in the Form of Notice of Accident Under Motor Policy for avoiding any delay of your compensation. The more sufficient documents you provide, the more efficient we deal with your claim.

2.
What documents shall submit when claim for compensation?
3.
What shall I do if there is an accident?

In the scene:

I. Remain calm and immediately report to the police and call an ambulancewhen someone is injured, avoid arguing with the other driver.

II. In case of casualties, do not move the vehicles without permission of the police.

III. Do not accept any compensation arrangement voluntarily without consent of Target Insurance, otherwise all responsibilities shall be on one’s own account. In addition, do not reach any agreement with the other party beforegetting prior written consents from the insurance company. 

IV. If possible, get the name and address of the driver of the accident vehicle; the license plate number of the accident vehicle, the vehicle owner's name, the applicant’s name and policy numbers of other vehicles involved.  

V. Notify the insurance company and submit documents as soon as possiblewithin seven days after the occurrence of the accident, otherwise the rights and interests of the insured may be affected.

VI. Notify the insurance companypromptly if receiving any information relevant to the case in any forms (for example,any court/police notices or any third party claims).

4.
Under what circumstances we need to report to the police?

According to the existing law, all accidents are required to be reported to the police for recording.

 

Traffic accidents which only cause vehicle damages and no personal injury or damage to government or third party property, and both parties have parked and exchanged information and reached reconciliation agreement.  These are in accordance with the legislation requirements, thus no need to report to the police for further actions.

 

If both sides fail to reachreconciliation, or there are deaths, injuries or damagesto the government’s public property or severedamages to the vehicles, one must report to the police for help within 24 hours after the accident regardless of whether the parties have exchanged any information. And without prior authorization of police officers, both partiesinvolved or anyone else should not move or interfere with any vehicles involved in accidents. Any actionscausing destruction, changes or concealment to the evidence of the accidents are criminal acts, and can be fined for a fine of HK$10,000.00 and imprisonment of six months.

 

We recommend you to report to the police traffic accident investigation agencyimmediatelyafter the accident to protect yourself.

5.
How to calculate the market value of your car?

We will calculate the vehicle market value and the annual depreciation based on the comprehensive insured sum provided by you when buying the insurance policy.  We will also by reference to the market value provided by vehicles agent and professional valuer.  Value of similar vehicles (including make, model and age) in the market at the time of the accident will also be used as a reference.

6.
Under what circumstances should the vehicles be send to the garage for repair?

When the vehicles are damaged themselves, owner need to send them to the garage and obtain the quotation (commonly known as getting the quotation), we will arrange a surveyor (in about 2-3 days) to conduct inspection and verification inthe garage.

7.
Target Insurance's designated maintenance centre

Target Insurance Private Car Comprehensive Insurance Plan - Car Beautician Group 

24 Hours Service Hotline: 2331 3982

 

District Address Services Available
Front Windscreen Repair Services Other Repair Services
HK Island Abedreen Shop C & D, G/F, Derrick Ind. Bldg., 49-51 Wong Chuk Hang Rd, Aberdeen, H.K.  
Quarry Bay Cheung Wah Industrial Building, 10-12, Shipyard Lane, Quarry Bay, H.K.  
Kowloon Kowloon Bay Shop 8, G/F, Sino Ind Plaza, 9 Kai Cheung Rd, Kowloon Bay, Kowloon  

Maintenance Centre-

Kowloon Bay

Shop 1B, G/F, Sino Ind Plaza, 9 Kai Cheung Rd, Kowloon Bay, Kowloon
Lai Chi Kwok Shop No. 1 & 2, G/F., Fashion Centre, 51-53 Wing Hong Street, Kowloon.  
New Territories Tsuen Wan Flat G5, G/F., Taxaco Rd., Ind. Centre, 256-264 Texaco Rd., Tsuen Wan, N.T.
Shatin Shop 1, G/F, Block A, New Trade Plaza, 6 On Ping Street, Shatin, N.T.
Yuen Long Unit 2, Ground Floor, Mansfield Ind. Centre, Hong Yip St,YLTY 406, Yuen Long, N.T.  
Tai Po G/F, Mee Tak Building, 36 Po Yick St, Tai Po, New Territories.  

 

Target x MotorMech Private Car Comprehensive Insurance Plan - MotorMech Repairer centres 

24 Hours Emergency Service Hotline: 2608 0990

 

District

Address

Kowloon

Kwun Tong

G/F, Rainbow Factory Building, 149 Wai Yip Street, Kwun Tong, KLN.

Cheung Sha Wan  

G/F, Tong Yuen Factory Building, 505 Castle Peak Road, Lai Chi Kok, KLN.

New Territories  

Shatin

Shop 3-4, G/F Shing Chuen Industrial Building, 25-27 Shing Wan Road, Taiwai, Shatin, NT  

8.
What benefits shall be offered if using the Appointed Repairers?

In respect of any Event giving rise to a claim where the repair is carried out by one of the Insurers’ appointed repairers, the amount specified in the Schedule as “General Excess” would then become HKD1,000 less than the stipulated amount.  

 

Target x MotorMech Private Car Comprehensive Insurance Plan: Policyholder of this insurance plan shall the lower “General Excess” offer when using MotorMech’s car repair services.

OTHER FAQ

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1.
Is Target Insurance’s website secure?

Security is our top priority, Target Insurance website’s motor.6161.com.hk is using Secure Sockets Layer technology. The Site Identity button (a padlock icon) appears in your address bar when you visit a secure website. You can quickly find out if the connection to the website you are viewing is encrypted and verified etc. The purpose of this function is to help you to avoid malicious websites that try to obtain your personal information. This function also ensures the information you provide to us through our website will not be leaked or stolen by a third party.

2.
How Target Insurance deals with customer feedback?

Target Insurance is committed to provide high-quality services. We will willing to listen to customers’ opinions and concerns.

 

If you have any enquiries, suggestions, comments or complaints, you can share with us at the Customer Feedback page. For more information on how Target Insurance handle customer feedback, please refer to our Complaints Handling Policy

3.
If a person holds an International Driving Permit issued outside Hong Kong, can he/she drives in Hong Kong?

A person whose arrival license shows as a visitor, as a holder of a valid International Driving Permit issued outside Hong Kong, can contact the Transport Department in the first place for obtaining the confirmation that you can drive in Hong Kong the class of motor vehicle authorized by his/her valid International Driving Permit issued outside Hong Kong for 12 months starting from the date of his/her arrival in Hong Kong provided that he/she satisfies the legal age requirement - 18 year sold for private car, light goods vehicle, motor cycle and motor tricycle; 21 years old for other types of motor vehicles.

 

Non-visitor is required to apply a full driving license by direct issue without test from the Transport Department but re-application for driving test is needed if the former application is rejected by the Transport Department.  Visitors are permitted to apply for vehicle insurance (Please confirm your International Driving Permit is valid to use in Hong Kong) by providing driving license and passport.

4.
Application procedures for vehicle license

The validity of vehicle license can be 12 months or 4 months, which is annually or seasonally chosen by the applicant.

 

New vehicle:  A local vehicle agent usually applies for registration and licensing of a vehicle on behalf of its client where the sale and purchase agreement is necessary to provide (When buying insurance, the insurance company will issue a cover note to vehicle agent for applying for vehicle license in the Transport Department). After receiving the Vehicle Registration Document, the insurance company will issue official policy and relevant documents.

 

In registering a vehicle, the Transport Department will assign a registration mark and a Vehicle Registration Document containing particulars of the vehicle to the registered owner.  Vehicle License is required after registration.  The registering owner is issued with a Vehicle License which should be display on the left-hand side of the vehicle's windscreen.

 

Used vehicle: Before transfer of ownership of vehicle, clients shall produce the cover note for applying the transfer in the Transport Department and then the insurance company will issue official policy and relevant documents.

 

Renewal of Vehicle License: vehicle owner must provide the following documents four months prior to and within two years after the date of expiry of the Vehicle License for renewal application:

 

Registration and Vehicle License application/application for renewal of Vehicle License

–    individual: Hong Kong Identity Card/Passport(if not a Hong Kong resident);

Limited Company: Certificate of Incorporation (Business Registration Certificate is not acceptable);

 

–    Original or photocopy of valid Third Party Risks Insurance Policy or Cover Note, it must be registered in the name of the registered vehicle owner and shall be valid on the date when the new license is to become operative (not applicable to trailer) (it is an offence to use a motor vehicle on the road unless there is in force a valid insurance policy);

 

–    Business Registration Certificate for registration of a Taxi, Private or Public Light Bus, Private or Public Bus;

 

–    invoice or payment receipt of vehicle manufacturer or car distributor;

 

–    sales contract or purchase order of the vehicle concerned;

 

–    Notification of Motor Vehicle Provisional Taxable Value issued by the Customs and Excise Department and/or other relevant documentary proof in connection with vehicle taxation which may be required;

 

–    Published Retail Price List approved by the Customs & Excise Department, if applicable;

 

–    Type Approval Certificate or Certificate of Roadworthiness issued by the Transport Department;

 

–    Certificate of Retention of Registration Mark, or a receipt for payment of the auction price of the registration mark and memorandum of sale, or the notification letter of allocation, if applicable;

 

–    such other relevant documents as may be required by the Commissioner for Transport;

 

–    the appropriate tax and fee (if pay by cheque/ cashier order, please make it payable to either ‘‘The Government of the Hong Kong Special Administrative Region’’ or “The Government of the HKSAR” and crossed. Please write down your name, vehicle registration mark and daytime contact telephone number on the back of the cheque/ cashier order); and original or photocopy of proof of present address and correspondence address which is issued not more than 3 months; and

 

–    In case of a vehicle formerly registered outside Hong Kong, the vehicle log book or registration document must be produced to prove ownership.

 

Applicablefor renewal of vehicle license only

 

(1)       Original Vehicle Registration Document; and

(2)       All private cars aged 6 or above, all goods vehicles, taxis, buses, light buses, special purpose vehicles and trailers are required to undergo annual vehicle examination and produce original “Certificate of Roadworthiness” or “Certificate of Fitness” for vehicle license renewal (The certificate must be valid on the date when the new license is to become operative);

5.
If I hold an International Driving Permit issued in Hong Kong, can I drive in Hong Kong with the Permit?

According to the regulation, the holder of an International Driving Permit cannot drive with the permit in the issuing country.  Therefore, a holder cannot drive in Hong Kong with an International Driving Permit issued in Hong Kong. The holder shall drive with his valid full Hong Kong Driving License in Hong Kong.

6.
Can I reduce my premium if an event data recorder has been installed?

No, the event data recorder does not relate to the premium. However, installing the event data recorder can help to provide the reliable supporting evidence to protect own interest when there is traffic accident claim.

7.
How to renew driving license for those aged 70 or above?
  • For those aged 70 or above, they are required to produce a Form TD256 titled "Medical examination for an applicant of 70 years of age or above for a full or learner's driving license". That should be completed by a registered medical practitioner and the issuing date must not exceed 4 months on the date of application. Besides, applicant is required to submit Hong Kong identity card/passport, proof of address, contents of which list the applicant’s name, address, name of issuer and the issue date(within the past 3 months).The driver who pass the examination, will be issued the driving license for 1 year or 3 years period (selected by the applicant).
8.
The address and service hours of the Licensing Office of the Transport Department ?
  • Hong Kong Licensing Office, 3/F, United Centre, 95 Queensway, Hong Kong. (near Exit D of Admiralty MTR Station) 

  • Kowloon Licensing Office, 2/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon. (near Exit C of Sham Shui Po MTR Station)

  • Kwun Tong Licensing Office, 5/F, Kowloon East Government Office, 12 Lei Yue Mun Road, Kowloon. (near Exit D4 of Kwun Tong MTR Station) 

  • Sha Tin Licensing Office, 2/F, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories. (near Exit B of Sha Tin MTR Station) 

 

 

http://www.td.gov.hk/tc/home/

Contact Us
Hotline
2926 2926
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Hotline
2926 2926
Documents submission
Facebook
 
Office Hours
Monday To Friday:
9:00am to 1:00pm, 2:00pm to 5:30pm
Saturday, Sunday and Public Holidays:
Closed
 
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